Refund and Returns Policy

Effective Date: 01/10/2020

At Zen Max, we are committed to providing high-quality Ayurvedic Wellness Products and ensuring that our customers are satisfied with their purchases. However, we understand that sometimes returns or refunds may be necessary. This policy outlines the process, conditions, and timeframes for returns and refunds.

Please read this policy carefully to understand how you can initiate a return, the conditions that apply, and any associated costs.

1. Eligibility for Returns

You may request a return for any eligible product under the following conditions:

  • The return request must be initiated within 7 days of the delivery date.
  • The product must be unused, unopened, and in its original packaging.
  • The product must be in the same condition as when you received it, with no visible signs of damage, tampering, or wear.

2. Non-Returnable Products

Due to the nature of our Ayurvedic Wellness Products, certain items cannot be returned. These include:

  • Products that have been opened, used, or tampered with.
  • Products that are perishable or have short shelf lives.
  • Customized or personalized products.

If a product is non-returnable, this will be clearly stated on the product page.

3. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Send an email to admin@kaamyaherbal.com with the subject line “Return Request” and provide the following information:
    • Order number
    • Product you wish to return
    • Reason for the return
    • Date of purchase and delivery
  2. Approval: Once we receive your request, our customer support team will review it. If your return is approved, we will provide you with instructions on how to ship the product back to us.
  3. Return Shipping: You are responsible for the cost of shipping the returned product back to us unless the return is due to an error on our part (e.g., wrong or damaged product). We recommend using a trackable shipping service and keeping the shipping receipt for your records.

4. Return Address

Please return your product to the following address once your return is approved:

Zen Max
NO.33/34, VGN AVENUE, BALAGANGADER STREET,
KUMANANCHAVADI, Tiruvallur, Tamil Nadu, 600056
Email: admin@kaamyaherbal.com

5. Refund Process

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund.

  • Approval: If your refund is approved, we will process it within 10-15 business days. The refund will be made using the original payment method used during the purchase. Please note that it may take additional time for your bank or credit card provider to reflect the refund in your account.
  • Partial Refunds: In certain cases, only partial refunds may be granted. This may occur if the product shows signs of use, damage, or is returned outside the specified time frame.
  • Rejection: If your return is rejected, we will notify you with the reason for rejection, and the product will be sent back to you.

6. Exchange Policy

We do not offer direct product exchanges. If you wish to exchange a product, you will need to return the original product following the return process and place a new order for the replacement.

7. Return Shipping Costs

  • Customer Responsibility: The customer is responsible for covering the cost of return shipping unless the product was received damaged, defective, or incorrect.
  • Shipping Costs: Original shipping fees are non-refundable. If your refund is approved, the refund will only cover the cost of the product(s), excluding any shipping charges paid at checkout.

8. Damaged or Defective Products

If you receive a damaged or defective product, please contact us immediately at admin@kaamyaherbal.com with the following details:

  • Order number
  • Photos or videos of the damaged/defective product
  • Detailed description of the issue

We will arrange for a replacement or a full refund for the defective product at no additional cost to you.

9. Cancellation Policy

You can cancel your order within 24 hours of placing it by contacting us at admin@kaamyaherbal.com. After 24 hours, the order may have already been processed, in which case the cancellation may not be possible.

10. Contact Information for Customer Support

For any questions or concerns regarding our Refunds and Returns Policy, or to initiate a return, please contact us:

Zen Max
NO.33/34, VGN AVENUE, BALAGANGADER STREET,
KUMANANCHAVADI, Tiruvallur, Tamil Nadu, 600056
Email: admin@kaamyaherbal.com

We strive to make the returns and refunds process as smooth as possible. By shopping with us, you agree to the terms outlined in this Refunds and Returns Policy. Thank you for choosing Kaamyaherbal.com for your Ayurvedic Wellness needs!